Terms And Conditions

To help us provide you with the very best services at the lowest possible prices and avoid confusion and misunderstandings, we ask that you read the Terms & Conditions (the "Terms") below carefully. By booking, registering for, making a payment towards, or participating in a tour or other travel product or service with Eyes of Wonder Journeys, you agree to the Terms that apply to that package in effect at the time of your booking. These Terms represent a legally binding contract.

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BOOKINGS AND PRICES

By making travel bookings on our website or with one of our agents, or otherwise purchasing any travel services offered by Eyes of Wonder Journeys, you warrant that 1) you are at least 18 years of age and have the legal authority to create a binding legal obligation; 2) you accept and agree to all the Terms presented herein; and 3) all information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.

BOOKING ON BEHALF OF OTHERS: If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travelers. You represent and warrant that you are legally authorized to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required; and keeping the other travelers informed of all information relevant to your trip.

LIABILITY WAIVER: After you complete your booking, we'll send you an email containing a link to a liability waiver. You must complete this form at least two weeks prior to your tour, or your booking may be subject to cancellation.

CONFIRMATION: After we receive your booking and deposit, we will confirm availability of all components and send you a confirmation email within 1–2 business days. If any option or component you selected is not available, we will alert you and give you the option to modify your booking or to cancel and receive a refund of your deposit.

From the time of your booking confirmation until your final payment; your price may only be changed if: 1) you request Changes or Customizations to your booking; 2) new or increased government taxes or fees are implemented that apply to your package or its components; 3) vendor costs applicable to your package or its components increase. Under any of these circumstances, we will inform you how your package price will be affected.

Once your booking is fully paid the package price will not change, unless: 1) you request Changes or Customizations to your booking; 2) new or increased government taxes or fees are implemented that apply to your package or its components. In either case, we will inform you how your package price will be affected.

SPECIAL MEAL REQUESTS OR DIETS: You may enter special meal requests or dietary restrictions for each traveler when you complete your registration. We will relay your requests to our partners in the destination. We cannot guarantee that your requests will be honored, and some requests or restrictions may be difficult to accommodate in some destinations. You hold responsibility for conveying and following your own dietary restrictions concerning the food you choose to consume.

PRICES: Advertised package prices are based on single occupancy rooms and do not include Optional Excursions or other optional items, unless otherwise noted. 

On occasion, we may also offer price reductions, sale discounts, coupon discounts, or other promotional discounts on certain packages, departures, or services. Such discounts are valid for a limited time, only apply to new bookings, and may have other conditions or limitations. Existing bookings for which a deposit has been received are not entitled to price reductions or discounts that were not valid at the time of booking.

Prices and availability are subject to change until you make a booking and that booking is confirmed. After that, your package price will not change, with some exceptions listed under Confirmation.

All advertised prices and costs are in U.S. currency, unless noted otherwise.

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PAYMENTS, REFUNDS AND CREDITS

DEPOSITS: A deposit, paid via one of our accepted payment methods, is required to secure your booking, which will be applied toward the cost of your package. Changes or customizations you request to our packages may require an increased or additional deposit. 

FINAL PAYMENT: If any balance is due after making your booking, you must pay this balance via one of our accepted payment methods by your final payment due date. The due date for your booking will be listed in the booking process as well as in your booking receipt email. If you have not paid in full by your due date, your booking may be subject to a $50 late fee. At the discretion of Eyes of Wonder Journeys, if you have not paid in full by your due date, your booking may be cancelled, and your deposit will be forfeited. 

RETURNED PAYMENTS: If a check payment made to us is returned due to insufficient funds, stop payment, a closed account, or any other reason, we will notify you, and a returned check fee of $50 will be added to your balance due. If we notify you after your final payment due date that a check has been returned, we must receive a replacement payment within 48 hours, or your booking may be subject to cancellation.

Refunds

Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered. Most refunds are processed within six weeks of being requested. Refunds for payments by credit card will be credited to that card. Otherwise, your refund will be issued by check.

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CANCELLATIONS

CANCELLATIONS BY YOU: If you elect to cancel your booking for any reason, you must notify us in writing. Cancellation dates and fees are listed on the booking page for your selected tour. 

CANCELLATIONS BY EYES OF WONDER JOURNEYS: Most of our advertised packages require a minimum number of travelers to operate. This minimum number will be listed in the tour description. We reserve the right to cancel or reschedule any departure due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. If we cancel a departure, we will notify you prior to the final payment due date (unless the cancellation is due to an unforeseen situation that arises after that) and offer alternate dates of travel or a full refund. We also reserve the right to cancel a specific booking or remove a specific traveler prior to departure, at our own discretion, and refund all monies paid to Eyes of Wonder Journeys. We are not responsible for any incidental expenses or consequential losses that you incur as a result of a cancelled booking, including but not limited to loss of earnings, loss of enjoyment, or the cost of any connecting flights, accommodations, airport transportation, visas, document fees, vaccinations, or other services you may purchase that are dependent upon the operation of your trip. Where possible, we recommend that you wait until after your final payment due date to purchase any such services.

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INCLUDED SERVICES

INCLUDED SERVICES: Varies by package; see the "included features" list on the package page.

NOT INCLUDED: For most of our packages, unless otherwise noted, the following items are not included in the advertised package price:

• entry visa fees

• optional extensions & excursions

• personal, baggage & travel insurance

• gratuities

• alcoholic beverages

• any food or beverage not listed in the “included items” list

• any other items not specifically mentioned in the "included items" list

• any items of a personal nature

 

UNUSED SERVICES: Unused services cannot be refunded once the trip has begun. No refund can be made for absence by travelers from any part of the itinerary.

Accommodations

Our packages include carefully selected hotels. Advertised prices are for single occupancy rooms. You can enter your preferred number of beds (one or two) per room when you book, and we will do our best to honor your request but cannot guarantee it. Any other special room requests are subject to availability and confirmation by the hotel.

At least 14 days prior to departure, we will send you a detailed list of all accommodations on your package, including hotel addresses, telephone, and fax numbers. Since we do not control the actions of the hotels, sometimes it is necessary to change the hotels in your package, though we will make every effort not to change any hotels. In that event, we will make every effort to ensure that substitutes meet or exceed the quality and location of the original.

Eyes of Wonder Journeys is not responsible for unforseen hotel deficiencies, such as issues with room temperature, water temperature, noise levels, etc., though we will make every effort to resolve any issues you might have with the hotel.

Optional Excursions

Any activity, transportation, meal, product, or service listed as optional and not expressly included in the itinerary or price of a package is considered an Optional Excursion. In most cases, these Optional Excursions are offered by Third Party Suppliers. Some may be purchased from us with your booking, while others must be selected and paid for at the destination, sometimes in local currency. We cannot guarantee availability of Optional Excursions, and for those paid for at the destination, we cannot guarantee the price. If an Optional Excursion you paid for with your booking is not available, we will refund your payment for that excursion. We make no warranties and expressly deny any claims or liability whatsoever, including loss of enjoyment, arising from participation in, or the lack of availability of, Optional Excursions or any information provided by us or our representatives about these Optional Excursions.

Travel Insurance

We recommend you carry travel insurance or equivalent coverage. Any questions or concerns about coverage or claims should be directed to the insurance provider.

Trip Operation

ITINERARIES: We make every effort to ensure our tours & packages run smoothly and according to the posted itineraries. However, travel can be complex, and we reserve the right to modify our itineraries as we deem necessary to keep everything running comfortably. Please refer to the latest version of your itinerary on our website prior to travel, which we will also send you at least 14 days prior to departure. The planned itinerary is representative of the types of accommodations, transport and activities planned, but the actual itinerary, including routes, schedules, amenities, modes of transport, and other items, may still be subject to alteration or substitution without prior notice due to circumstances on the ground or upon recommendation of our partners in destination. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our travelers. We will not be held liable for any damages related to these alterations.

In rare cases, due to circumstances beyond our control (see Force Majeure below), and for the safety, comfort, and wellbeing of our travelers, it may become necessary to make major changes to our itineraries, including omitting certain destinations or segments of a tour (, or even cancelling an activity entirely. Should this occur, we will inform you as soon as reasonably possible. We will also make every effort to obtain refunds from our suppliers for the unused services, which we will refund to you. However, it may not be possible to obtain refunds from all of our suppliers, and we cannot guarantee a refund of your entire package price. 

FORCE MAJEURE: Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in equipment, or an Act of God, that are beyond anyone's control, which force a cancellation or disruption of services. These circumstances are considered a force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our travelers wherever they are in the world when such circumstances occur, any losses or costs resulting from these events will be the responsibility of the traveler.

THIRD PARTY SUPPLIERS: Eyes of Wonder Journeys makes arrangements with other accommodation providers, coach companies, local guides, activity providers, and other independent parties ("Third Party Suppliers") to provide you with some of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. We take great care in selecting Third Party Suppliers, but we do not supervise or control these suppliers and cannot be responsible for their acts or omissions.

In the absence of our own negligence, we shall not be responsible for any cancellations, delays, diversions or substitution of equipment; loss or damage to baggage or property; injury, illness, or death; or any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the any act, omission, error or negligence whatsoever by Third Party Suppliers or any other person not our direct employee or under our exclusive control. We are not responsible for any criminal conduct by third parties.

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PARTICIPATION

JOINING A TOUR: You are responsible for making all necessary arrangements and allowing sufficient time to get yourself to the start of the tour and for getting yourself home at the conclusion of the tour. We will provide instructions for how and where to meet your tour group, manager, or guide. If for any reason you are unable to make it to the starting point on time, contact us without delay. If you miss your flights or transfers, contact us without delay. We will make all reasonable efforts to assist you in making alternate arrangements to join your tour, but you are responsible for any extra costs incurred, and no refunds will be issued for unused services.

TOUR MANAGERS: On our escorted group tours, you'll be accompanied by a professional tour manager who is an authority on the destination and is responsible for the safety and wellbeing of our travelers and for the smooth operation of the tour. The decisions of the tour manager are final on all matters likely to affect the safety or wellbeing of all travelers participating in the trip.

GROUP PARTICIPATION: On our group tours, you'll usually be traveling with a group of strangers, and this can sometimes be challenging. To avoid any discord within our groups and to provide our travelers with a positive touring experience, we reserve the right to reject or remove any traveler whose behavior is determined to be incompatible with the group. If you fail to comply with a decision made by our tour manager, behave in a way that is judged to cause or likely to cause danger, distress, or material annoyance to others, interfere with the wellbeing or mobility of the group, are deemed to be fractious to the group, at the sole discretion of our tour managers, we may ask you to leave the tour. In this case, we will not refund any portion of the package cost, and all expenses incurred by the termination of the touring program are your responsibility.

AGE REQUIREMENTS: For all of our tours & packages, you must be 18 or older to make a booking. Anyone staying in a single room without accompaniment must be 18 years or older. Travelers under 18 years at the time of travel are considered minors. Minors must be accompanied by an adult 21 years or older. One adult may accompany up to two minors. Each adult accompanying one or more minors is jointly and individually responsible for the behavior, wellbeing, supervision, and monitoring of such minors. If the consent of a parent, guardian, or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents and documents and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. We will not be responsible for any fees, damages, or losses that may result from failure to secure necessary consents, permits, and approvals.

TRAVELERS WITH DISABILITIES OR DIFFICULTIES: Travelers requiring any type of special assistance must notify us of their requirements at the time of booking. We will make reasonable attempts to accommodate such special needs and to notify our other partners of these requirements. However, we cannot guarantee that all disabilities or difficulties can be accommodated. Our coaches are generally not equipped to handle wheelchairs. Due to the nature of our itineraries, we cannot accept travelers who require service animals. We regret that we cannot provide individual assistance to travelers for walking, dining, entering and exiting transportation vehicles, or to assist with other personal needs. Travelers who require such assistance must be accompanied by a qualified companion who is a paid traveler.

Our itineraries may feature sightseeing and other activities which may involve moderately strenuous activities such as hiking moderate distances, walking up steps or over uneven surfaces, ascending to high elevations, or traveling in small boats. It is the responsibility of all travelers to consider their abilities, consult with appropriate medical personnel, and determine if they are in sufficient physical condition to comfortably undertake the requirements of each itinerary. If you are uncertain, please contact us to discuss.

If during travel, our representatives become concerned that your physical health or mental condition may make it unsafe for you to continue to participate in the planned itinerary, they may ask you to avoid certain activities. In extreme cases, we or our representatives may ask you to leave the tour. In this case, we will make reasonable attempts to transport you to the appropriate airport or other departure point, but otherwise, you will be responsible for all costs incurred. In either case, there will be no refund of unused services. You grant us and our representatives permission to discuss your situation, including your physical health or mental condition, and share any information we deem relevant with any travel companion, family member, medical professional, designated emergency contact, or other person we believe would be necessary or appropriate to deal with such concerns, at our sole discretion. Also see Emergency Medical Treatment. We recommend you carry travel insurance.

ACCEPTANCE OF RISK: You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities (such as ziplining, snorkeling, or hot air balloon rides), carriage by watercraft, or traveling to high altitudes, remote locations, or countries with developing infrastructure. Standards of hygiene, accommodation, and transport in certain destinations we visit may be lower than the standards you may expect in your home country, and there may be a risk of food poisoning, disease, or injury.

By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks, including the transmission of COVID 19 and any other communicable diseases. You agree to take all prudent measures in relation to your own safety while traveling, including but not limited to the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets), personal hygiene such as hand sanitization,  and obeying all posted signs and oral or written warnings regarding health and safety. Absent any negligence on our part, Eyes of Wonder Journeys and our representatives will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel and participating in adventurous activities included in our itineraries or otherwise offered by us or our representatives.

EMERGENCY MEDICAL TREATMENT: Should any medical emergency arise which precludes your ability to consent to emergency treatment when such authorization is required, we or our representatives will endeavor to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. If our representatives believe, at their sole discretion, that time or circumstances do not permit such communication, you authorize our representatives to consent on your behalf to any medical treatment, including all types of medical examinations, diagnoses, medication, treatment, or physician or hospital care, that is deemed advisable by, and is to be rendered under, the supervision of any physician or surgeon. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.

BAGGAGE & PERSONAL EFFECTS: In general, our tours & packages allow per person: one checked bag, not to exceed 50 pounds; one personal item such as a purse or small backpack; and one carry-on bag. If you require additional luggage or health equipment, please notify in advance so we can attempt to accommodate. We cannot guarantee that we will have space for additional luggage, but we will make every effort to make space for additional luggage that is necessary. You are responsible for safeguarding your luggage, camera, and other personal effects, including any items purchased while on tour, while in your possession. We are not responsible for lost or stolen personal items. Luggage or other personal items that are damaged by Third Party Suppliers are the responsibility of the supplier.

LOCAL PURCHASES: We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. If you decide to purchase any items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items. It is always a good idea to comparison-shop and to thoroughly inspect all merchandise before leaving the store or shop, as most stores will not permit you to return or exchange purchased items. Prices may not include shipping/handling fees or customs charges. We are not responsible for the delivery or receipt of any item you purchase while traveling.

LOCAL LAWS: During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.

Your Information & Privacy

PRIVACY POLICY: When you make a booking, we require certain personal information (see below). When you use our website (https://www.eyesofwonderjourneys.com/), sign up for our newsletter, request a brochure, or interact with us in other ways, we may collect additional or other information, as described below. By using our website, booking travel with us, or submitting any personal information to us, you indicate your acceptance of our Privacy Policy.

REQUIRED INFORMATION: To make a booking, we require that you supply certain personal information, including the full legal name and birthdate as required by law and/or reasonably required to enable us and our suppliers to provide your purchased travel products and services. We also require contact information, including address, phone number, and email address from the person making the booking. We request a phone number and email address for all other travelers, except for minors and family members who live together at the same address, so that we may reach you and your travel companions in case of last minute itinerary changes or emergencies. For each traveler, we also require the name and contact information of a designated emergency contact person who is not traveling. You are responsible for verifying that any information you provide for yourself and on behalf of other travelers on your booking is complete and accurate. Under no circumstances will we be liable for any errors or omissions in the information you have provided to us, or any fees or damages related to such errors or omissions.

IMAGES & MARKETING: While participating in any of our packages, images, photos, or videos may be taken by us, our representatives or contractors, or other participants that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.

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MISCELLANEA

These Terms represents the entire agreement between travelers and Eyes of Wonder Journeys. There is no additional liability. If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns. In the event that some other person or entity seeks compensation for claims from which you have released us from liability by agreeing to these Terms, you (or your estate) will indemnify and hold harmless Eyes of Wonder Journeys for all sums reasonably incurred in response to such claims, including our reasonable attorney costs and fees.

These Terms and purchases with us are subject to the laws of Collin County, Texas, the state of Texas, and the United States. Any dispute arising from these packages shall be litigated only in the courts of Collin County, Texas, which shall have exclusive jurisdiction.

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We reserve the right to update or alter these Terms at any time. We will post amendments to these Terms on our website at https://www.eyesofwonderjourneys.com, and any amendment will take effect immediately upon posting.

We retain the right at our sole discretion to deny access to anyone to our website and the products and services we offer, at any time and for any reason.